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Customer service

Phone (within Australia)

13 12 53 (7:00am - 5.30pm, Monday to Friday)

Phone (from outside Australia)

+61 7 3664 4000

Web

General Enquiries

Loss of power supply, or electricity supply faults

Phone

13 62 62 (24 hours a day, 7 days a week)

Reporting an emergency, such as lines down

Phone

13 19 62 (24 hours a day, 7 days a week)

Company information

Postal address

Energex Limited
GPO Box 1461
Brisbane QLD 4001

Customer service

Phone (within Australia)

13 74 66 (7:00am - 5.30pm, Monday to Friday)

Phone (from outside Australia)

+61 7 4921 6001

Web

General Enquiries

Faults only

Phone

13 22 96 (24 hours a day, 7 days a week)

Life-threatening emergencies only

Phone

000 or 131670 (24 hours a day, 7 days a week)

Company information

Postal address

Ergon Energy
PO Box 1090
Townsville QLD 4810