update on process changes


new – template for use by electrical contractors to record data required for EWR submission

In early December 2009, ENERGEX successfully transferred just under 3600 electrical contractors from the Online Form 2 submission facility, to the new Web Portal. The Online Form 2 submission facility has now been removed from the ENERGEX website, and electrical contractors wishing to submit their EWRs (Form 2) online, must now do so via the Web Portal.

An option to download a PDF version of the Electrical Work Request (Form 2) used to exist through the Online Form 2 submission facility; however, this option is not available on the EWR Web Portal.

For those electrical contractors wishing to utilise a paper form to fill out prior to submitting their EWR via the Web Portal, you may download and print the new Paper Document called Template for use by electrical contractors to record data required for EWR submission.

It is important to note that this is not an Electrical Work Request (Form 2) and as such, can not be submitted to ENERGEX.

release of the new ENERGEX Electrical Work Request (Form 2) Web Portal

ENERGEX has released its new Electrical Work Request (Form 2) Web Portal, replacing the former Online Form 2 submission facility, as part of our commitment to continually improve its processes.

The new Web Portal offers electrical contractors new functionality and benefits such as:

To assist in ensuring the timely scheduling of work, the Web Portal will automatically forward a copy of the electrical contractors EWR to the customers’ nominated retailer, at the time of submission, and will include the EWR Reference Number. This will allow the electricity retailer to include the EWR Reference Number when providing the Retailer Service Order (also known as a B2B) to ENERGEX, again assisting by the reduction of time required to match up customer and address details. It is for this purpose that the customers’ nominated retailer is one of the ‘required’ fields on both the paper-based EWR and the Web Portal.

It is important to note that the functions of the EWR Web Portal are only available to those electrical contractors who have established an account and submit their EWRs via the Web Portal.

If you wish to use the new Web Portal and gain the benefits it offers, please select the ‘CREATE AN ELECTRICAL CONTRACTOR ACCOUNT’ from the Web Portal homepage and supply your details to establish your own user account.

If you have any enquiries regarding the new Web Portal please contact us on:

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completing 'required' fields on paper-based EWR (Form 2) submissions

As part of ENERGEX’s commitment to continually improve our processes, enhancements to the online submission facility for Electrical Work Requests (Form 2) have been underway and the new Electrical Work Request (Form 2) Web Portal is due for release in December 2009.

ENERGEX recently mailed out a communication to all electrical contractors operating in the ENERGEX distribution area outlining the coming changes and highlighting that all ‘required’ fields on the EWR (Form 2) submissions will need to be completed.

From 23 November 2009, ENERGEX will only accept those paper-based submissions received with all the ‘required’ fields completed. Any paper-based EWRs (Form 2) received after this date without all the ‘required’ fields completed will be rejected and returned to the electrical contractor via fax to re-submit with the necessary ‘required’ details completed.

EWR (Form 2) submissions received via the current Online Form 2 facility without all the ‘required’ fields completed will continue to be processed by ENERGEX until all online users can be transferred over to the new EWR (Form 2) Web Portal by 22 December 2009.

If you have any enquiries regarding the new Web Portal please contact us on:


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temporary to permanent connection process

ENERGEX has been working with the electricity retailers to simplify the temporary to permanent connection process.

When ENERGEX receives a request for a new connection, and a temporary connection exists on site, the temporary service will be swung to the permanent position. This service transfer will occur on the same NMI (ie account or premises) and no supply abolishment request will be required for removal of the temporary builder's pole.

A supply abolishment is only required when the temporary and permanent connections are required to run concurrently for a short period (ie two points of supply). The supply abolishment request is required to initiate a separate visit from ENERGEX to remove the temporary connection once it is no longer needed.

If the temporary and permanent connections need to existing concurrently, ENERGEX will require this advice from the electrical contractor via the Electrical Work Request (Form 2) and / or from the retailer via their permanent connection request. Without initial advice, the permanent connection request will be processed as a temporary to permanent connection (ie swing service).


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